An Industry 4.0 Solution for Business Games Applied to Museum Context and Learning Experiences

In the context of managing museums, historical, artistic, and archaeological heritage, an advanced decision support system (DSS) can serve as the engine for a business game platform, optimizing decision paths and management strategies. In complex, multi-parameter scenarios, the final decision is often only part of the process; it is equally essential to follow the decision-making path, that is, the sequence of actions necessary to reach the objective. The DSS presented here simplifies the problem by transforming the initial n-dimensional space, defined by the critical success factors (CSFs) selected by experts, into a two-dimensional space. Indeed, thanks to this approach, the computational complexity is reduced to the point that the technological solution can be used even on standard desktop computers and not only on high-performance computing systems. Moreover, the user does not necessarily need to be an IT expert but rather a specialist in the cultural domain. Through grid-based motion algorithms and a hierarchy of CSF priorities, the system quickly identifies optimal solutions in the 2D plane and then maps them back to the n-dimensional space to maintain consistency with the original context. Since the correspondence between n-dimensional micro-states and two-dimensional macro-states is not one-to-one, the DSS returns the specific micro-state of interest from the optimal macro-state, selecting the most effective path. This research aims to develop algorithms that by minimizing entropy and optimizing the system’s dynamics, build optimal paths in the 2D plane, with algorithms capable of restoring the solution in the initial space. Several use cases in the form of business games have been conducted, demonstrating the value of the proposed solution. The result of this work is a simulation environment useful for museum experts to analyze the impact of their management strategies. Thanks to the ability to assign weights to each of the critical success factors (CSFs), the system can display both qualitative and quantitative simulations of museum dynamics as the weights associated with different CSFs vary. Given the system’s generality, it is applicable to various fields where complex business games are required, such as cultural heritage management, logistics, transportation, healthcare systems, and, more broadly, any context where strategic business analysis is needed for the economic enhancement of resources and their optimization.