Technological welfare as an answer to the pandemic emergency: education and healthcare in the Italian case

The shock caused by Covid-19 represents a divide in the Italian transition towards the web-based integration of economic, administrative and public service processes; moreover, it highlighted the urgency of a technological welfare. The aim of this work is to call for a reflection on the opportunity of a 4.0 national welfare plan, focusing on healthcare and education policies. A 4.0 welfare, in addition to ensuring a greater connection with citizens, could strengthen the digital services industry, the technological empowerment of human capital, the innovation of personal service activities, reducing inequalities and the digital divide. The first two sections focus on the education system, whereas the following two address the healthcare sector. The concluding remarks try to define the concept of technological welfare.