Total Quality Management (TQM) is an integrated management philosophy and set of practices that emphasize continuous improvement, reducing rework, meeting customer requirements, increasing employee involvement and teamwork, process redesign, continuous measurement of results and closer relationships with suppliers. A firm adopting TQM organizes production and business processes in such a way as to identify and eliminate problems or sources of variations that cause products to deviate from customer needs.
Total quality management
CEDROLA, ELENA
2014-01-01
Abstract
Total Quality Management (TQM) is an integrated management philosophy and set of practices that emphasize continuous improvement, reducing rework, meeting customer requirements, increasing employee involvement and teamwork, process redesign, continuous measurement of results and closer relationships with suppliers. A firm adopting TQM organizes production and business processes in such a way as to identify and eliminate problems or sources of variations that cause products to deviate from customer needs.File in questo prodotto:
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